Cargo Claims Management – Nordic Maritime Solutions
📢 Safeguarding Cargo Interests with Expert Surveys, Investigations, and Handling
In the fast-paced world of global trade and the logistics industry, cargo claims management is critical for protecting financial interests.
Done correctly, the claims management process can ensure fair liability allocation and maintain smooth supply chain operations instead of becoming a costly administrative burden.
Ensure the safety
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Whether dealing with cargo loss, damage, or delays, Nordic Maritime Solutions provides comprehensive, independent, and globally recognized claim management services – including cargo claim surveys, investigations, and claims handling.
With proven experience across six continents, a 97.7% client retention rate, and a reputation for meticulous attention to precision and customer satisfaction. We deliver fast, transparent, and cost-effective cargo claim resolutions for carrier clients, shipowners, insurers, freight forwarders, and cargo interests worldwide.
What is Cargo Claims Management?
Cargo claims management refers to the end-to-end process of documenting, investigating, and resolving disputes related to goods lost, damaged, or delayed during maritime transport.
Our integrated services cover:
Claim Filing: Independent inspections to document condition, identify damage, and ensure regulatory compliance.
Cargo Claim Investigations: Forensic analysis to determine the root cause of damaged goods, establish liability, and prevent disputes.
Cargo Claims Handling: Resolve claims efficiently through negotiation, settlement, and legal compliance when required.
📢 By combining these three pillars, we ensure fair, accurate, and timely outcomes.
This include proactive measures that protect stakeholders, reducing errors, faster resolution times, reduce future claims and minimize losses.
It is our mission to help you succeed with your projects
Our Services in Cargo Claims Management
1. Cargo Claim Surveys
- Damage Assessment: Detailed photographic evidence, thorough documentation and condition reports, and technical evaluations.
- Cause Identification: Determining whether damage results from mishandling, poor stowage, packaging failures, or environmental conditions.
- Regulatory Compliance: Aligning reports with Hague-Visby Rules, Institute Cargo Clauses, and P&I Club standards.
- Loss Prevention: Recommending improvements to packaging, handling, and logistics practices.
2. Cargo Claim Investigations
Fact Gathering: Reviewing shipment records, delivery receipts, witness statements, and inspection reports.
Root Cause Analysis: Identifying liability—whether carrier error, packaging deficiencies, or force majeure such as natural disasters.
Forensic Techniques: Including ultrasonic hatch cover testing, contamination checks, and structural assessments.
Legal & Insurance Support: Neutral, clear evidence-based reporting for arbitration, litigation, and insurer settlements.
3. Cargo Claims Handling
Filing & Documentation: Preparing and reviewing bills of lading, invoices, and survey reports.
Investigation & Negotiation: Determining liability and negotiating fair settlements between parties.
Resolution & Reporting: Delivering transparent reports for compliance and future reference.
Global Support: Rapid deployment of claims experts across ports and terminals worldwide.
Why Choose Nordic Maritime Solutions?
✅ Independent & Unbiased – Trusted by global insurers, carriers, and cargo owners.
✅ Global Reach – Immediate response in major ports and logistics hubs worldwide.
✅ Proven Expertise – Decades of combined experience in maritime law, cargo handling, and insurance compliance.
✅ Comprehensive Support – From surveys to settlements, we handle every stage of the cargo claims handling process.
✅ Client-Centric Approach – Tailored solutions for containerized, breakbulk, perishable, hazardous, and high-value cargo.
Protect Your Cargo Interests Today
Cargo claims management is a critical component that significantly influence how ressources are allocated. When the entire process of handling freight damage and claim resolution is efficient, businesses can dedicate greater attention to more strategic tasks and operations.
Efficient cargo claims management goes beyond resolving disputes —it’s about protecting your business, minimizing risks, and ensuring accountability across the supply chain.
📢 Need immediate support with a cargo claim? Contact Nordic Maritime Solutions today for expert cargo claim surveys, investigations, and handling services. Our global team is ready to safeguard your cargo, protect your interests, and ensure seamless claims resolutions anywhere in the world.
Ensure the safety
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What our customers say
„Nordic Maritime Solutions is a trusted partner for Ørsted Marine Inspection, assisting us with vessel inspections in ensuring and verifying the safety standards of the marine assets we contract.”
Ørsted
„Sincere thanks for your hard work and support in achieving this load out in such a tight timescale.“
Baker Hughes
„The value provided by Nordic Maritime Solutions by far exceeds the costs of the service“
GE Global
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